Privacy Policy

Terrahaven Partners Ltd is committed to protecting your privacy and handling personal information responsibly, transparently, and securely. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, communicate with us, or use our travel planning and consultancy services.

1. Information We Collect

We may collect the following categories of information:

• Name and contact information.
• Email address and telephone number.
• Travel preferences and destination interests.
• Booking and inquiry details.
• Technical information related to website usage.
• Communication records and customer service interactions.

2. How We Use Information

Information may be used to:

• Respond to travel inquiries.
• Provide travel planning services.
• Improve website functionality and user experience.
• Maintain customer support communications.
• Comply with legal and regulatory obligations.
• Provide requested information about destinations and services.

3. Legal Basis for Processing

Where applicable under UK GDPR and related legislation, we process personal information based on legitimate business interests, contractual necessity, legal obligations, and consent where required.

4. Data Retention

Personal information is retained only for as long as necessary to fulfil the purposes described in this policy, satisfy legal requirements, resolve disputes, and maintain business records.

5. Data Security

We implement reasonable administrative, technical, and organizational measures designed to safeguard personal information against unauthorized access, disclosure, alteration, or destruction.

6. Sharing Information

We do not sell personal information. Information may be shared with trusted service providers, technology partners, travel suppliers, and professional advisers where necessary to deliver services or comply with legal obligations.

7. International Transfers

Where information is transferred outside the United Kingdom, appropriate safeguards are implemented in accordance with applicable data protection laws.

8. Cookies

Our website may use cookies and similar technologies to improve functionality, understand website performance, and enhance user experience.

• Essential cookies.
• Analytics cookies.
• Functional preference cookies.

Users may control cookie preferences through browser settings where available.

9. Your Rights

Depending on applicable law, you may have rights including:

• Access to personal information.
• Correction of inaccurate information.
• Deletion of information in certain circumstances.
• Restriction of processing.
• Objection to certain processing activities.
• Data portability where applicable.

10. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any revisions will be published on this page together with an updated revision date.

12. Contact Information